Terms and conditions

The service we supply

VieworaHub supplies access to an IPTV service. What you buy is access for a fixed period — not software, not hardware, and not a licence to any third-party application. You use that access in a player application of your own choosing, on equipment you already own.

This website also publishes informational guides about playlists, players and devices. Those articles are editorial content; they are not part of the service you purchase and create no contractual obligation.

Ordering and payment

Orders are placed through WhatsApp. You choose a duration and a number of simultaneous connections, the order message is prepared for you, and you send it. Payment is arranged directly with you at that point; this website does not operate a checkout and no payment details are entered on any page of it.

Prices are those shown on the pricing page at the time of ordering. Access is issued once payment has been made.

Activation

Once your order is confirmed we issue your access credentials over the same WhatsApp conversation. Access is supplied as Xtream Codes-style credentials and as an M3U address, together with a customer page for choosing your bouquets and changing their order. Which of the two formats you use depends on what your player accepts.

You are responsible for entering those details correctly in your player. Our guides describe how to do that on common devices.

Duration and renewal

Access runs for the period you bought and then stops. Nothing renews automatically and there is no recurring charge, so there is no subscription to cancel. If you want access to continue beyond its end date, you ask us to extend it and a new period begins.

Simultaneous connections

Each plan allows a set number of streams to play at the same time. You may configure your access on more devices than that — a television, a phone and a computer can all hold the same credentials — but only as many as your plan allows may be watching simultaneously. Exceeding that limit may interrupt playback on one of the devices.

The channels available are the same on every plan and for every duration. What differs between plans is the number of simultaneous connections, and what differs between durations is the length of access.

Your responsibilities

Access is issued for your own use. Reselling it, sharing it publicly or republishing the credentials is not permitted.

Treat your credentials as you would a password. Anyone who obtains them obtains your access, and an interruption caused by credentials you have shared or published is not a service failure.

You are responsible for your own internet connection, your equipment and the player application you choose.

Technical support

Support is provided over WhatsApp, in English and French, 24 hours a day. When something is not working, tell us what you have already tried — the two tests described in our troubleshooting guide usually identify which part of the setup is at fault and make the exchange much shorter.

Support covers the access we supply. It does not extend to configuring or repairing third-party applications, your network or your hardware, although we will usually help you work out which of them is involved.

Service availability

We aim to keep the service running continuously, and support is available at any hour to deal with problems. Like any internet-delivered service, it can nevertheless be affected by maintenance, by upstream incidents and by conditions outside our control.

We do not publish an availability percentage, a channel count, or a guarantee that any particular channel, competition or event is or will remain carried. Where a specific channel matters to you, ask before ordering rather than after.

Third-party player applications

Applications such as VLC, TiviMate and Air Player are published by other companies and governed by their own terms. We do not supply, control, warrant or support them. Their features, prices and availability can change at any time without reference to us, and naming one in a guide is not a statement that it works with our service or an endorsement of it.

Refunds

A refund applies where the subscription does not work because of a problem on our side and we are unable to resolve it. A request begins as a support conversation so that we can examine the problem first, and the amount returned follows a published schedule based on the duration bought and the time since purchase.

The eligibility conditions and the full schedule are set out on therefund policy.

Statutory rights

Nothing in these terms removes, limits or waives rights you have under applicable consumer law. Where such law gives you a stronger remedy than these terms provide, that remedy applies.

Changes to these terms

The version published on this page is the one in force. A change is not applied retroactively to a subscription already purchased.

Contact

Questions about these terms, about an order or about support go toultrawatchiptv@gmail.com. WhatsApp is the fastest route, and the details are on thecontact page.