Contact
Two ways to reach us, and they are not interchangeable. WhatsApp is where the service runs — orders, trials, support and refund requests all start there. Email reaches us for everything else.
WhatsApp — orders and support
Support via WhatsApp, available in English and French, 24 hours a day.
If something is not working, open the conversation with what you have already tried. Our troubleshooting guide sets out two tests that take about three minutes and usually identify which part of the setup is at fault — running them first turns a long exchange into a short one.
Write to ultrawatchiptv@gmail.com. This is the right channel for anything that is not an order or a live fault — questions about the guides, corrections, or privacy requests.
If you are writing about something we published and we got it wrong, please say which page and what is incorrect. We date our pages and correct them rather than quietly editing them.
Refund requests
A refund request begins as a support conversation on WhatsApp, because we need the chance to look at the problem first. What qualifies, and how much is returned, is set out in full on the refund policy.