Privacy policy

Browsing this website

The pages of this website are static files. We do not run analytics or audience measurement, we do not load advertising or social media scripts, we set no cookies, and we write nothing to your browser's storage. There are no forms and no user accounts, so there is nothing for you to fill in and nothing for us to receive by visiting.

That does not mean nothing is recorded anywhere. Serving a web page requires a server, and our hosting provider, Vercel, keeps technical logs in the ordinary course of delivering and protecting the site. Those logs typically include an IP address, the page requested, a timestamp and the browser's user-agent string. That processing is necessary for the site to work and to stay secure; we do not use it to build a profile of you, and we add no tracking layer of our own on top of it.

When you contact us

We publish two contact channels, and both are operated by other companies that process your message on their own terms as well as ours.

• WhatsApp. This is our support and ordering channel. When you write to us we see your WhatsApp profile name, your phone number and the content of the conversation, including anything you send us such as a screenshot of an error. The service itself is operated by WhatsApp, and your messages pass through its infrastructure under its own privacy terms.
• Email. Messages sent to our published address arrive in a Gmail mailbox operated by Google. We see your email address, your message and anything you attach, and Google processes the mail as the provider of that mailbox.

We use what you send to answer you, to provide or troubleshoot the service you asked about, and to assess a refund request where you make one. We do not sell it, we do not share it for marketing, and we do not advertise to you — there is no advertising on this site.

When you buy a subscription

An order is placed through WhatsApp, so the conversation that creates it is the record of it. In connection with an order we hold the contact details you used, what you ordered, and the access credentials issued to you. We need that to issue your access, to extend it if you ask, to provide support, and to deal with a refund request.

Payment is arranged directly with you at the point of ordering. We do not operate a checkout on this website, and no payment details are entered into, or stored by, any page here.

How long we keep it

We keep contact and order information for as long as it is needed for the purpose it was given: to run your subscription while it is active, to support it, and afterwards to deal with questions or a refund that may still arise from it. When it is no longer needed for those purposes, we delete it.

Technical server logs are retained by our hosting provider according to its own schedule, not ours.

Your rights

Depending on where you live, you may have the right to ask what personal data we hold about you, to have it corrected, to have it deleted, or to object to how we use it. Write to us and say what you would like; we will act on it.

Because support and orders run through WhatsApp, the quickest way for us to identify your records is from the same number or address you used with us.

Third-party applications

The guides on this site describe player applications such as VLC, TiviMate and Air Player. We do not publish or operate them. If you install one, anything it collects is governed by its publisher's own privacy terms, not by this policy.

Changes to this policy

If our practices change, the version on this page is the one that applies.

Contacting us about privacy

For any question about this policy or about your data, write toultrawatchiptv@gmail.com. Other ways to reach us are on thecontact page.